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CITIZEN’S CHARTER


INTRODUCTION

CISF is one of the specialized Central Para-military Forces of India under Ministry of Home Affairs. It came into existence in the year 1969 with a meagre strength of about 3000 personnel for providing security to Public Sector Undertakings (PSUs) and Government Installations. CISF has taken up a multi faceted role in the field of internal security which includes Airport Security, Security of Govemment Building, Monument Security, Disaster Management, VIP Security and security of critical installations like Delhi Metro in addition to its traditional role of providing industrial security. The present strength is 1,64,462 officers and personnel and it provides security to 354 units including 65 domestic and international airports spread all over the country. CISF also gives security cover to I I installations in the Private Sector after being mandated by the Central Government in the year 2009.

CISF Fire Wing operates at 108 units across India with about 8601 trained manpower.

Consultancy Wing at HQ (ISO 9001:2015 certified) provides services to both public and private organizations.

Headquartered at Block 13, CGO Complex, Lodhi Road, New Delhi — CISF is led by the Director General and divided into eleven Sectors:

  • Eastern (Ranchi)
  • North (New Delhi)
  • Western (Mumbai)
  • South (Chennai)
  • North Eastern (Guwahati)
  • Airport‑I (New Delhi)
  • Airport‑II (Bangalore)
  • NCR (New Delhi)
  • North Eastern‑II (Kolkata)
  • Central (Bhilai)
  • DAE & DOS (New Delhi)

The Sectors are further divided into twenty Zones led by Deputy IGs. CISF includes nine training institutions across India:

  • National Industrial Security Academy (Hyderabad)
  • Six Recruit Training Centres (Arakkonam, Barwaha, Bhilai, Deoli, Behror, Mundali)
  • Fire Service Training Institute (co-located at Hyderabad, Disaster Management)
  • Dog Training School (Ranchi)

CISF also maintains twelve Reserve Battalions for rapid deployment. This Citizen’s Charter is our commitment to public responsiveness and service excellence.

VISION

To be a premier multifaceted force upholding internal security and securing the Nation’s critical infrastructure and assets.

MISSION

To achieve our vision cost‑effectively through optimal resource use, advanced training, new technology, and comprehensive security solutions.

STAKEHOLDERS
  • Central Govt Ministries/Departments
  • PSUs & Joint Sector Undertakings
  • State Govt and Private Sector Establishments
  • Airport/Monument Administrators
  • Contractors, Businessmen, Visitors, Tourists
  • Consultancy Clients
  • SSG Protectees
  • Election Commission & State Govts
  • Public at operational sites
ACTIVITIES
  • Security to PSUs & sensitive Govt buildings
  • Fire protection services
  • VIP protection
  • Internal security & election duties
  • Training in Security, Fire & Disaster
  • Consultancy in security & fire protection
SERVICES OFFERED

CISF secures 354 industrial units, including 65 airports, across sectors such as:

  • Atomic Power Plants
  • Space Installations
  • Defence Production
  • Mints/Note Presses
  • Oil & Refineries
  • Major Ports
  • Heavy Engineering
  • Steel Plants
  • Fertilizer Units
  • Airports
  • Power Plants
  • Delhi Metro
  • Important Govt Buildings
  • Heritage Monuments
  • Museums
  • Mines
  • Private Sector Establishments

Additional services include fire prevention, disaster rescue, VIP support (SSG), and security training.

GET IN TOUCH

If you are interested in CISF induction or consultancy:

Induction Requests
Joint Secretary (Police‑II)
Ministry of Home Affairs
North Block, New Delhi – 110001
Consultancy Services
Director General / CISF HQ
Block 13, CGO Complex, Lodhi Road
New Delhi‑110003
rnd‑consy@cisf.gov.in
Ph: 011‑24361040 / 011‑24307726
COMPLAINTS & GRIEVANCE REDRESSAL

If aggrieved, feel free to contact our Grievance Redressal Officers:

Level Nodal Officer Controlling Officer
Directorate General DIG/Welfare Director General
ADG Office DIG/ADG Office ADG / ADsG Office
Sector HQrs DIG/Sector HQrs IG/Sector HQrs
Zonal HQrs AIG/Zonal HQrs DIG/Zonal HQrs
Training Institutions Commandant (Adm)/Vice‑Principal Director/Principal
Reserve Battalions Commandant (2 I/C) Sr. Commandant (I/C of battalion)
CISF Field Units Commandant (if unit headed by DIG) DIG
Dy. Comdt./2 I/C (if unit headed by Comdt) Commandant
2 I/C (remaining units) Unit Commander

Note: For contact details, visit cisf.gov.in.

Public Relations Officer
Asstt. Inspector General / PRO
CISF Head Quarters, Block 13, CGO Complex, Lodhi Road
New Delhi – 110003
Phone: 011‑24307729 | Fax: 011‑24361202
Email: dcpro@cisf.gov.in
Escalation (if not satisfied):
IG/Pers & Chief Vigilance Officer, CISF HQ
Phone: 011‑24367502 / 24307703 ⎮ CVC, Satarkta Bhawan, INA, New Delhi – 110023